Companies bring the full account picture into Gleap. Group your contacts under the company they belong to and see plan, value, SLA and every conversation of an account in one place.

What's new

• Company profiles: Every company gets its own page with members, conversations, notes and files — the complete history of an account, one click away.

• Identify companies from your app: Pass company: { id, name } with Gleap.identify() and Gleap groups your contacts automatically — no extra setup.

• REST API & Node.js Admin SDK: Manage companies from your backend. Create, update, read and delete them via PUT/GET/DELETE /admin/companies/{id}, or use updateCompany(), getCompany() and deleteCompany() in the Node.js Admin SDK. Attributes you set server-side are authoritative — client apps can never overwrite them.

• Custom company attributes: Plan, value, domain, address — plus any custom property you define. Edit them inline, right in the company sidebar.

• Company-level SLAs: Set response-time targets per company. Your most important accounts get answered first — with smart fallbacks for everyone else.

• Workflows & Kai know the company: Use company attributes in workflow conditions and variables like {{company.plan}}, and Kai sees the company context when answering.

How it works

1. Send the company with your identify call: Gleap.identify("user-id", { company: { id: "acme-inc", name: "ACME Inc." } }).

2. Contacts sharing the same company id are grouped automatically.

3. Open Contacts → Organisations to browse your companies and drill into any profile.

4. Set authoritative data like plan, value or SLA in the dashboard — or from your backend via the REST API or Admin SDK.

Great for

• B2B support: instantly see which account a conversation belongs to — and what they pay

• Prioritizing key accounts with per-company SLAs

• Routing and automating by plan, value or any custom company attribute

• Syncing plan, value and SLA from your own backend, so support always sees live account data

Already sending companyId with your identify calls? You're all set — we've imported your existing companies, history included.