Roadmap

See what we're working on and what's coming next.

Roadmap

See what we're working on and what's coming next.

Roadmap

See what we're working on and what's coming next.

Planned43

Send Later + Undo Send for Support Replies (with Company/Client Sending Hours)

Hello, it happens that customer tickets are being handled from our backoffice outside the normal office hours. This can lead to tickets being answered during the night, which might look weird to customers. It would be helpful to be able to schedule a message to be send later like you can do in outlook. Best wishes

The ability to set a signature for agents.

It would be great if each agent could have a pre-configured signature set by the administrator. This would allow the same message to be conveyed at the end of each email response.

Request update button

Would be nice to have a "request update" button on the cards as a little nudge to the ticket owner!

Add a tag feature to contacts that the admin can filter by tags

Richer Jira (and Linear) Sync: Link, Track, and Customize Issues from Gleap

Also, other setting for integration would be nice: - set labels for tickets (like environment label) - set reporter, maybe we can identify the user and have it as reporter (this tool is used by internal employees) - define a description template for Jira ticket

Id like some improved options in outbound marketing. The homepage on the marketing site is a bit misleading. Would love to be able to setup email flows and set delays between each email. Would love to be able to target flows based on customer date e.g. if customer has a field empty or now. I'd like some improved options in outbound marketing. The homepage on the marketing site is a bit misleading. Would love to be able to setup email flows and set delays between each email. Would love to be able to target flows based on customer date e.g. if customer has a field empty or now.

Use Variables in Kai for Personalized, Dynamic Content

Variables in Kai

Test workflows

Test workflows Make it possible to somehow test workflows

Add options in the Article editor to copy and paste HTML and/or Markdown

We use Guidde to create instruction videos. They include a step overview which is very usefull for the users. We want to include this in the help center article but the only way now is top copy and paste each step. So support for a full copy of either HTML or Markdown would be very very nice.

Export Reports (CSV/Excel/API), Including Tag & Channel Breakdowns

No additional details :)

In progress3

Gleap widget apps

Add the ability to support custom widget apps.

Custom Fonts & Clearer Bold Text in Help Center Articles

Ideally an option to use e.g. google fonts

Auto-detect host app dark/light mode for Gleap widget theme

Auto-detect host app dark/light mode for Gleap widget theme Customer asks if Gleap can detect whether the app (or widget host) is in dark mode or light mode and automatically switch the widget theme accordingly.

Completed92

Automatically close tickets if users don't reply

Automatically close tickets if users don't reply auto-close tickets after some time with an automatic message the tickets that don’t have an answer from the customer

Tables in Knowledge Base

How can I insert a table in Gleap KB editor? I need to insert pricing tables into my articles.

Auto-translate content

Auto-translate content Option to translate incoming feedback

Custom E-Mail Design

Custom E-Mail Design When replying to users (bugs or inquiries) via E-Mail, the design looks like spam or newsletter, so users just tap on unsubscribe instead of answering it. Would be cool if you could update the design or let Gleap users set a custom design (like in Mailchimp) for e-mail replies.

WhatsApp integration

WhatsApp integration Allow to connect Gleap with WhatsApp.

Modal pop-up

Modal pop-up Show a proper pop-up like HelpScout and Intercom have where instead of a banner at the top, it's a modal in the middle of the screen that you can embed a video etc within. You can kind of do it as a chat message, but it's very easy to ignore as a chat message.

WhatsApp, FB Messenger and Instagram

WhatsApp, FB Messenger and Instagram Add the channels WhatsApp, FB Messenger and Instagram for messaging.

conditional logic for forms/surveys

conditional logic for forms/surveys not sure maybe it is possible already (like on the paid plan). is there a way to add conditional logic? for example if you add a field like "one to five" to your form and ask how likely it is that people would recommend your product, you want for everyone who gives a score lower than 3 points a follow up question like: "what could we do better?"

Improved email subject lines for user communication

Improved email subject lines for user communication As a user receiving communication back/forth with a Gleap admin, the emails reference the tickets as "feedback #10". While this ticket ID is helpful for Gleap admins, it's not particularly useful for the users who raised the issue. Feedback #10 doesn't mean anything, especially if the user has submitted multiple tickets. It'd be great if the email subject was more descriptive of the actual issue content.

Full-screen modals for messages

Full-screen modals for messages Messages that don't just pop up via the widget but appear as bigger modals

Planned43

Send Later + Undo Send for Support Replies (with Company/Client Sending Hours)

The ability to set a signature for agents.

It would be great if each agent could have a pre-configured signature set by the administrator. This would allow the same message to be conveyed at the end of each email response.

Request update button

Would be nice to have a "request update" button on the cards as a little nudge to the ticket owner!

Add a tag feature to contacts that the admin can filter by tags

Richer Jira (and Linear) Sync: Link, Track, and Customize Issues from Gleap

Use Variables in Kai for Personalized, Dynamic Content

Variables in Kai

Test workflows

Test workflows Make it possible to somehow test workflows

Add options in the Article editor to copy and paste HTML and/or Markdown

Export Reports (CSV/Excel/API), Including Tag & Channel Breakdowns

No additional details :)

In progress3

Gleap widget apps

Add the ability to support custom widget apps.

Custom Fonts & Clearer Bold Text in Help Center Articles

Ideally an option to use e.g. google fonts

Auto-detect host app dark/light mode for Gleap widget theme

Completed92

Automatically close tickets if users don't reply

Automatically close tickets if users don't reply auto-close tickets after some time with an automatic message the tickets that don’t have an answer from the customer

Tables in Knowledge Base

How can I insert a table in Gleap KB editor? I need to insert pricing tables into my articles.

Auto-translate content

Auto-translate content Option to translate incoming feedback

Custom E-Mail Design

WhatsApp integration

WhatsApp integration Allow to connect Gleap with WhatsApp.

Modal pop-up

WhatsApp, FB Messenger and Instagram

WhatsApp, FB Messenger and Instagram Add the channels WhatsApp, FB Messenger and Instagram for messaging.

conditional logic for forms/surveys

Improved email subject lines for user communication

Full-screen modals for messages

Full-screen modals for messages Messages that don't just pop up via the widget but appear as bigger modals