Roadmap

See what we're working on and what's coming next.

Roadmap

See what we're working on and what's coming next.

Roadmap

See what we're working on and what's coming next.

Planned32

Richer Jira (and Linear) Sync: Link, Track, and Customize Issues from Gleap

Also, other setting for integration would be nice: - set labels for tickets (like environment label) - set reporter, maybe we can identify the user and have it as reporter (this tool is used by internal employees) - define a description template for Jira ticket

Auto-detect host app dark/light mode for Gleap widget theme

Auto-detect host app dark/light mode for Gleap widget theme Customer asks if Gleap can detect whether the app (or widget host) is in dark mode or light mode and automatically switch the widget theme accordingly.

Add support for regional public holidays in operating hours settings

Add support for regional public holidays in operating hours settings Select Public Holiday for our Federal State. And create custom holiday for our company e.g. company party.

Export Help Center Articles & Collections (PDF, ZIP, HTML/Markdown, and more)

Export Help Center articles/collections as PDF (or other formats) Add a built-in export function for the Help Center so we can download articles/collections (or the full Help Center) as PDF (or similar), instead of only accessing content via API.

Custom Priority Types

Custom Priority Types Enable users to define and utilize custom priority types for tasks or items.

Emoji Support in Chat (Picker, :shortcodes:, and :) Auto‑Convert)

No - thx!

SMS Customer Messaging and Pricing

We want to be able to send a text to our customers and have this conversation be included in the inbox. Most of our customers do not have WhatsApp and utilize SMS sometimes to communicate with support.

Monday.com integration

Monday.com integration Add an integration with Monday.com

Would want to have triggers for workflows also based on if the ticket assignee has changes. I.e., if a ticket is assigned to a spesific team - do X

We have a feature for tagging and sub-categorization; however, there is currently no option to export reports based on these tags or sub-categories.Kindly update the system to include an export functionality, allowing users to generate and download reports filtered by tags and sub-categories.

In progress0

Completed42

Tables in Knowledge Base

How can I insert a table in Gleap KB editor? I need to insert pricing tables into my articles.

Send Later + Undo Send for Support Replies (with Company/Client Sending Hours)

Hello, it happens that customer tickets are being handled from our backoffice outside the normal office hours. This can lead to tickets being answered during the night, which might look weird to customers. It would be helpful to be able to schedule a message to be send later like you can do in outlook. Best wishes

Gleap widget apps

Add the ability to support custom widget apps.

Auto-translate content

Auto-translate content Option to translate incoming feedback

Request update button

Would be nice to have a "request update" button on the cards as a little nudge to the ticket owner!

Add a tag feature to contacts that the admin can filter by tags

Custom Fonts & Clearer Bold Text in Help Center Articles

Ideally an option to use e.g. google fonts

Improved email subject lines for user communication

Improved email subject lines for user communication As a user receiving communication back/forth with a Gleap admin, the emails reference the tickets as "feedback #10". While this ticket ID is helpful for Gleap admins, it's not particularly useful for the users who raised the issue. Feedback #10 doesn't mean anything, especially if the user has submitted multiple tickets. It'd be great if the email subject was more descriptive of the actual issue content.

Test workflows

Test workflows Make it possible to somehow test workflows

Use Variables in Kai for Personalized, Dynamic Content

Variables in Kai

Planned32

Richer Jira (and Linear) Sync: Link, Track, and Customize Issues from Gleap

Auto-detect host app dark/light mode for Gleap widget theme

Add support for regional public holidays in operating hours settings

Add support for regional public holidays in operating hours settings Select Public Holiday for our Federal State. And create custom holiday for our company e.g. company party.

Export Help Center Articles & Collections (PDF, ZIP, HTML/Markdown, and more)

Custom Priority Types

Custom Priority Types Enable users to define and utilize custom priority types for tasks or items.

Emoji Support in Chat (Picker, :shortcodes:, and :) Auto‑Convert)

No - thx!

SMS Customer Messaging and Pricing

Monday.com integration

Monday.com integration Add an integration with Monday.com

Would want to have triggers for workflows also based on if the ticket assignee has changes. I.e., if a ticket is assigned to a spesific team - do X

In progress0

Completed42

Tables in Knowledge Base

How can I insert a table in Gleap KB editor? I need to insert pricing tables into my articles.

Send Later + Undo Send for Support Replies (with Company/Client Sending Hours)

Gleap widget apps

Add the ability to support custom widget apps.

Auto-translate content

Auto-translate content Option to translate incoming feedback

Request update button

Would be nice to have a "request update" button on the cards as a little nudge to the ticket owner!

Add a tag feature to contacts that the admin can filter by tags

Custom Fonts & Clearer Bold Text in Help Center Articles

Ideally an option to use e.g. google fonts

Improved email subject lines for user communication

Test workflows

Test workflows Make it possible to somehow test workflows

Use Variables in Kai for Personalized, Dynamic Content

Variables in Kai