Add the ability to support custom widget apps.
Hello, it happens that customer tickets are being handled from our backoffice outside the normal office hours. This can lead to tickets being answered during the night, which might look weird to customers. It would be helpful to be able to schedule a message to be send later like you can do in outlook. Best wishes
It would be great if each agent could have a pre-configured signature set by the administrator. This would allow the same message to be conveyed at the end of each email response.
Would be nice to have a "request update" button on the cards as a little nudge to the ticket owner!
Add a tag feature to contacts that the admin can filter by tags
Also, other setting for integration would be nice: - set labels for tickets (like environment label) - set reporter, maybe we can identify the user and have it as reporter (this tool is used by internal employees) - define a description template for Jira ticket
Ideally an option to use e.g. google fonts
Id like some improved options in outbound marketing. The homepage on the marketing site is a bit misleading. Would love to be able to setup email flows and set delays between each email. Would love to be able to target flows based on customer date e.g. if customer has a field empty or now. I'd like some improved options in outbound marketing. The homepage on the marketing site is a bit misleading. Would love to be able to setup email flows and set delays between each email. Would love to be able to target flows based on customer date e.g. if customer has a field empty or now.
Variables in Kai
No additional details :)