Also, other setting for integration would be nice: - set labels for tickets (like environment label) - set reporter, maybe we can identify the user and have it as reporter (this tool is used by internal employees) - define a description template for Jira ticket
Auto-detect host app dark/light mode for Gleap widget theme Customer asks if Gleap can detect whether the app (or widget host) is in dark mode or light mode and automatically switch the widget theme accordingly.
Add support for regional public holidays in operating hours settings Select Public Holiday for our Federal State. And create custom holiday for our company e.g. company party.
Export Help Center articles/collections as PDF (or other formats) Add a built-in export function for the Help Center so we can download articles/collections (or the full Help Center) as PDF (or similar), instead of only accessing content via API.
Custom Priority Types Enable users to define and utilize custom priority types for tasks or items.
No - thx!
We want to be able to send a text to our customers and have this conversation be included in the inbox. Most of our customers do not have WhatsApp and utilize SMS sometimes to communicate with support.
Monday.com integration Add an integration with Monday.com
We have a feature for tagging and sub-categorization; however, there is currently no option to export reports based on these tags or sub-categories.Kindly update the system to include an export functionality, allowing users to generate and download reports filtered by tags and sub-categories.