Also, other setting for integration would be nice: - set labels for tickets (like environment label) - set reporter, maybe we can identify the user and have it as reporter (this tool is used by internal employees) - define a description template for Jira ticket
Many of us need an easy way to download and share Help Center content outside the product—without relying on the API or copying/pasting article by article. What we’d love to see A built-in Export option in the Help Center that lets you download: Single articles (e.g., “Download as PDF”) Entire collections The full Help Center in bulk Formats that would be helpful Support common export formats so teams can use the content wherever they work, such as: PDF (great for offline use, sharing, and approvals) ZIP download (for bulk export) HTML, Markdown, or plain text (for importing into other tools) Optional: direct export to tools like Google Docs (or a format that imports cleanly) Why this matters This would make it much easier to: Keep offline backups of Help Center documentation Share articles with customers or internal teams who need PDFs or files Move or reuse content in other systems (Docs, wikis, knowledge bases) Export content in bulk for audits, reviews, and approvals In short: a simple, built-in export button would save time and make Help Center content far more portable.
Add support for regional public holidays in operating hours settings Select Public Holiday for our Federal State. And create custom holiday for our company e.g. company party.
Custom Priority Types Enable users to define and utilize custom priority types for tasks or items.
No - thx!
We have a feature for tagging and sub-categorization; however, there is currently no option to export reports based on these tags or sub-categories.Kindly update the system to include an export functionality, allowing users to generate and download reports filtered by tags and sub-categories.
Monday.com integration Add an integration with Monday.com
We have a feature for tagging and sub-categorization; however, there is currently no option to export reports based on these tags or sub-categories. Kindly update the system to include an export functionality, allowing users to generate and download reports filtered by tags and sub-categories as well as for all the tickets. Currently, these can only be viewed and screenshot has to be taken to extract it to excel which is a hassle. We should be able to extract the data in excel easily. I think its already been requested from my other team member too. But since i cannot see it in the list. i am adding it here.
We want to be able to send a text to our customers and have this conversation be included in the inbox. Most of our customers do not have WhatsApp and utilize SMS sometimes to communicate with support.